Privacy Policy

Effective date: November 3, 2025

Welcome to Hospirent (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://www.hospirent.in/ or use our services (including equipment rental, home nursing, dialysis at home, X-Ray at home, ambulance rental, and related medical services). We tailored this policy based on the information publicly available on our website (contact details, services and product categories).

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our site or services.

A. Information you provide

Contact details: name, email address, phone number, postal address (e.g. for delivery or pickup), emergency contact.
Account & transaction data: order/rental history, billing details, invoices, payment confirmations (note: we do not store full payment card data on our servers — see Payments below).
Service-specific health information: medical details, prescriptions, mobility/oxygen requirements, or other health-related data you provide when arranging services such as home dialysis, nursing, or oxygen equipment. This is sensitive personal data and handled with stricter protections (see Sensitive Data section).
Support & communications: any information you send to us by form, email, chat or phone (including requests, complaints, photos of equipment, delivery instructions).

B. Information we collect automatically

Device and browser information (IP address, user agent, device type).
Usage data (pages visited, timestamps, referral source, interactions with pages).
Cookies and similar technologies (see Cookies section).

2. How We Use Your Information

To provide, operate and maintain our services (process rentals, schedule home visits, deliver/collect equipment).
To communicate with you about orders, appointments, service changes, invoices, and support requests.
To verify identity and prevent fraud or misuse of our services.
To comply with legal obligations and respond to lawful requests from authorities.
To improve and personalize our website, services, and marketing (with your consent where required).
For safety and medical reasons when providing at-home medical services (e.g., to ensure appropriate equipment and personnel are assigned).

3. Legal Basis for Processing (where applicable)

Where applicable under data protection laws, we process personal data based on:

Performance of a contract: to fulfil rental agreements and service bookings.
Consent: when you explicitly agree to marketing communications or share sensitive health information for treatment coordination.
Legitimate interests: fraud prevention, service improvements, security — balanced against your rights.

4. Sensitive Personal Data (Health Information)

Because Hospirent provides medical equipment and at-home medical services, you may provide health-related information. This is treated as sensitive personal data. We process it ONLY when necessary to provide the requested medical service (e.g., arrange oxygen concentrator delivery, home dialysis) or when you give explicit consent. Access to such data is strictly limited to authorized personnel and third parties involved in service delivery (e.g., healthcare professionals) under confidentiality agreements.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the website and improve your experience. Types of cookies include:

Strictly necessary: required for site functionality (session, cart).
Performance & analytics: to understand usage patterns.
Functional & preference: language or display preferences.

You can manage or block cookies via your browser settings, but blocking some cookies may affect site functionality.

6. Third-Party Services

We may share personal data with trusted third parties to operate our services, including:

Payment processors (to process payments).
Delivery & logistics partners (to ship, deliver or collect equipment).
Healthcare professionals or partner clinics (when required to deliver medical services).
Analytics and hosting providers (to host the website and measure traffic).

These providers process data on our behalf and are required to protect your information under contract. We do not sell your personal information to third parties.

7. Payments

Payment transactions are processed through secure third-party payment gateways. We do not typically store full card numbers on our servers. For questions about a payment, please contact us using the details below.

8. Data Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For example, order records and invoices may be retained for statutory periods required by tax or corporate law.

9. Security

We implement reasonable administrative, technical and physical safeguards to protect personal data against unauthorized access, loss or misuse. However, no online transmission or storage system is completely secure — if you suspect a breach, please contact us immediately.

10. Your Rights

Depending on your jurisdiction, you may have rights including:

Access to a copy of your personal data.
Correction of inaccurate or incomplete data.
Deletion of data (subject to legal or contractual retention requirements).
Restriction or objection to certain processing activities.
Data portability where applicable.

To exercise rights, contact us at the details below. We may ask for information to verify your identity before fulfilling requests.

11. Children

Our services are not intended for children under 18. We do not knowingly collect information from minors. If you believe a child under 18 has provided personal data, contact us and we will delete it where required by law.

12. International Transfers

If we transfer personal data across borders (e.g., to service providers), we use contractual safeguards and only transfer to countries with adequate protections or rely on appropriate legal mechanisms.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will publish the revised policy on our website with an updated effective date.

Important: This policy was custom-drafted to reflect Hospirent’s public services and contact information (equipment rental, home medical services, contact points). For legal compliance specific to your jurisdiction (e.g., India’s privacy laws, GDPR if you serve EU residents, or other local regulations) we recommend a review by legal counsel before publication.

14. Contact Us

If you have questions or want to exercise your privacy rights, contact:

Hospirent
H.O: 84/4, Singhal Mandi-3 Opp. SAMOSH JI Dehrakhas, Dehradun, Uttarakhand 248001
Phone: +91 99271 33398 / +91 91240 09300
Email: Info@hospirent.In

These contact details were taken from Hospirent’s public website to tailor this policy.